Effective Date: 9/4/2024

At East Coast Docks, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect

  • Personal Information: We may collect personal information that you provide to us directly, such as your name, email address, phone number, and shipping address when you make a purchase, contact us, or subscribe to our newsletter.
  • Payment Information: If you make a purchase through our website, we may collect payment information, such as credit card details or bank account information, to process the transaction.
  • Automatically Collected Information: We may automatically collect certain information about your visit to our website, including your IP address, browser type, device information, and browsing activity.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.
  • Communicate with you about your orders, services, and promotions.
  • Improve our website, products, and services.
  • Conduct marketing research to better understand our customers’ needs and preferences.
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party companies that perform services on our behalf, such as payment processing, shipping, and marketing.
  • Legal Compliance: If required by law, we may disclose your information to comply with legal obligations, protect our rights, or respond to government requests.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small data files stored on your device that help us remember your preferences and improve the functionality of our site. You can manage your cookie preferences through your browser settings.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request the correction or deletion of your personal information.
  • Opt out of receiving marketing communications from us.
  • Withdraw consent for data processing where consent is the legal basis for processing.

To exercise these rights, please contact us at Sales@eastcoastdocks.ca.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the effective date. Your continued use of our website after the effective date constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: