Terms of Service

1. Introduction

Welcome to East Coast Docks! These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

2. Company Information

  • Business Name: East Coast Docks
  • Physical Address: 25 4th Street, Charlottetown, PEI, Canada
  • Contact Information: Email: Sales@eastcoastdocks.ca | Phone: 877-326-9447

3. Products and Services

East Coast Docks specializes in the sale, installation, removal, and servicing of EZ Dock products. We offer our services across Canada.

4. Payment Terms

  • Accepted Payment Methods: We accept cash, credit/debit cards, and bank transfers.
  • Payment Terms: Payment is required upfront unless otherwise agreed upon. For larger projects, a deposit may be required at the time of booking.

5. Shipping and Delivery

  • Shipping Policy: We offer shipping across Canada. Shipping charges and delivery timelines will be calculated at the time of purchase, depending on the location and size of the order.
  • Delivery Times: Delivery times vary based on your location and product availability. Estimated delivery times will be provided when you place your order.
  • Shipping Charges: Shipping charges are calculated based on the destination and size of the order. These charges will be added to your total at checkout.

6. Returns and Refunds

  • Return Policy: Products may be returned within 30 days of receipt if they are in new, unused condition and in their original packaging.
  • Refund Policy: Refunds will be issued once the returned product is received and inspected. Refunds will be made to the original payment method.
  • Restocking Fees: A restocking fee of 15% may apply to returns unless the product is defective or damaged upon arrival.

7. User Responsibilities

Customers are responsible for ensuring that products are installed and used according to the manufacturer’s instructions. Misuse of products voids any warranty and may result in injury or damage, for which East Coast Docks is not liable.

8. Privacy Policy

We may collect and use your information for marketing research and to improve our services. Your personal data will not be sold or shared with third parties without your consent. Please see our full Privacy Policy for more details.

9. Intellectual Property

All content on our website, including text, images, logos, and product descriptions, is the intellectual property of East Coast Docks. Unauthorized use of this content is prohibited.

10. Governing Law

These Terms are governed by the laws of Prince Edward Island, Canada. Any legal actions or disputes arising under these Terms will be subject to the jurisdiction of the courts in Prince Edward Island.

11. Dispute Resolution

Any disputes arising from these Terms or your use of our services will be resolved through arbitration in accordance with the rules of the Canadian Arbitration Association, unless otherwise agreed upon by both parties.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website, and your continued use of our services after such changes constitutes your acceptance of the new Terms.

13. Liability Limitation

East Coast Docks is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services. Our total liability is limited to the amount paid for the product or service in question.